Product Documentation Specialist
Kentwood, MI
We are actively looking to add a Product Documentation Specialist to our QA Team.
This permanent, full-time position will be focused on results and will require excellent organizational skills, strong attention to detail, and the ability to work idependently while also effectively working with cross-functional teams. This position will involve creating, revising, and storing documents relating to our vendors, customers and product SKUs, ensuring that all documents are organized and easily accessible.
- Capable of writing complex information in a clear and concise manner
- Learning products inside and out so that you can create/update documentation & answer questions
- Communicating and coordinating with colleagues, customers and vendors as necessary
- Ensure internaly & external customer satisfaction and provide professional customer support
- Work with QA team, Sales & Procurement to create supporting documentation
- Work with cross-functional team in support of the Company’s goal
- Other duties as assigned
- This position has no supervisory responsibilities
Qualifications/Requirements include:
- Associate’s degree or equivalent work experience required
- Bachelor’s degree in Food, Business or Communication field preferred
- Technical writing experience preferred
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
- Proficiency in Microsoft Office, Adobe Acrobat, and Salesforce or similar software
- Ability to manage multiple projects, as well as resources, in a dispersed organization
- Excellent verbal and written communication skills
- Effective team player with ability to perform in fast-paced, high growth environment
- Ability to work independently
- Accuracy and attention to detail
- Abide by all relevant SOPs as per Company policy as they are related to the position
- Abide by the company’s safety, quality, environmental, and HR policies at all times
- Must be able to comply with GMP requirements
- Professionalism and self-motivation to provide excellent customer service
Pay rate based upon candidate's level of experience
Other benefits include:
- A growing company with a family feel
- A variety of affordable benefit options (Medical, Dental, Vision, etc.)
- Paid Time Off and Holiday Pay
- 401(k)